Field Collection Lead - Semarang

Join Home Credit's dynamic team as a Field Collection Lead in Semarang and drive financial recovery excellence. This leadership role empowers you to manage a dedicated team of field agents, optimize collection strategies, and ensure compliance with regulatory standards. You'll play a pivotal role in recovering overdue loans, enhancing customer satisfaction, and contributing to the company's financial health. With a range of tools at your disposal, including Salesforce and proprietary collection software, you'll have the resources to make a tangible impact.

Home Credit, a leading financial services company, is committed to empowering individuals and businesses through responsible lending. With a strong presence in Indonesia, Home Credit offers a supportive and innovative work environment. In Semarang, you'll be part of a growing team dedicated to financial recovery excellence.

As a Field Collection Lead, you'll lead a team of field agents, providing guidance, support, and motivation. Your daily tasks will include setting collection targets, monitoring performance, and implementing strategies to improve recovery rates. You'll work closely with other departments to ensure seamless operations and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Manage and mentor a team of field agents, providing guidance and support to ensure optimal performance.
• Develop and implement collection strategies to maximize recovery rates and minimize delinquency.
• Monitor and analyze collection performance data using Salesforce and proprietary collection software.
• Ensure compliance with regulatory standards and internal policies.
• Conduct regular team meetings to discuss performance, provide feedback, and address any issues.
• Collaborate with other departments to improve collection processes and customer satisfaction.
• Identify and implement process improvements to enhance efficiency and effectiveness.
• Maintain accurate and up-to-date records of collection activities and performance.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in field collection or a related role, with a proven track record of success.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
• Proficiency in using Salesforce and proprietary collection software.
• Knowledge of Indonesian financial regulations and industry best practices.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

🛠️ Keahlian

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